The broken locks: Kryptonite speaks

Naked Conversations have an interview with Donna M. Tocci, Kryptonite’s PR manager, trying to explain how busy they were and why they acted the way they did.

Still a rather lame excuse, I’d say.

9 thoughts on “The broken locks: Kryptonite speaks

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  3. Lame excuse? Why? I’d really like to hear if you really have something real behind your thinking of if you’re just complaining because its’ the fashionable blogosphere thing to do about this story.

  4. Lame, because they still refuse to openly say they ever had a sucky
    product. It’s typical corporate speak to only focus on the things they
    did right, and that sucks.

    You can blame the Blogosphere, but Kryptonite will be remembered by
    their words, their actions remained unseen to most of their customers.
    For example, 90% of their customers have no way of knowing they
    possess a lock that’s that easy to break, and Kryptonite can’t get to
    them, because they don’t know who they are. So it’s easy to say they
    exchanged a few locks, when the majority is still out there.

  5. Lame excuse? Why? I'd really like to hear if you really have something real behind your thinking of if you're just complaining because its' the fashionable blogosphere thing to do about this story.

  6. Lame, because they still refuse to openly say they ever had a sucky

    product. It's typical corporate speak to only focus on the things they

    did right, and that sucks.

    You can blame the Blogosphere, but Kryptonite will be remembered by

    their words, their actions remained unseen to most of their customers.

    For example, 90% of their customers have no way of knowing they

    possess a lock that's that easy to break, and Kryptonite can't get to

    them, because they don't know who they are. So it's easy to say they

    exchanged a few locks, when the majority is still out there.

  7. Don’t tell me it’s going to become fashionable to bash bloggers for being consumer advocates, now. Gee, have corporations become the underdogs in this ‘Consumer Power’ economy?

    Gadget guy, it did sound lame. Then something really cool happened. Donna started going to bloggers individually and commenting to them. It was great. I had an entire conversation with her at my own blog.

    I think Kryptonite is learning!

  8. Don't tell me it's going to become fashionable to bash bloggers for being consumer advocates, now. Gee, have corporations become the underdogs in this 'Consumer Power' economy?

    Gadget guy, it did sound lame. Then something really cool happened. Donna started going to bloggers individually and commenting to them. It was great. I had an entire conversation with her at my own blog.

    I think Kryptonite is learning!

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