Wilfried Wurch cites two great articles by John Gruber on why Microsoft’s way of doing email sucks, “Good Times” and “Dynomite“.
“Complexity is not an excuse for low expectations. We’ve strapped men into giant rockets loaded with jet fuel, propelled them into space, and landed them on the moon. That was complicated. And our expectation was that we’d get them back.
Why we don’t expect our email to work is beyond me.”
Far too much to quote in its entirety – read!