Doc Searls: What the deaf can teach us about listening June 17, 2008 Frank Koehntopp Blogging Pure wisdom. Need to blog that so I can remember it at least sometimes. 1. Look people in the eye. 2. Donâ€™t interrupt. 3. Say what you mean, as simply as possible. 4. When you donâ€™t understand something, ask. 5. Stay focused.