Jeff Jarvis sums it up perfectly:
“Having read through the eBay-Skype PowerPoint justification, I guess I should be ashamed of myself that I didnâ€™t get the deal before. Itâ€™s the Cluetrain, baby: If markets are conversations, then enabling the conversation enables the market and eBay is the new market. And if trust is king, then being able to talk to the person whoâ€™s trying to sell you something enhances trust and increases value. So I finally get the theory. The practice is another matterâ€¦.”
I’m really looking forward to that – the lack of real-time contact between buyers and sellers has been a disadvantage of eCommerce for quite some time. That may change NOW.