First of all: thank you. I *am* interested in reading your white papers.
If you’re sending me emails that start with “Dear Frank, as someone who has been interested in xxxxxxx in the past, I wanted to notify you that we have updated our white paper “15 Rules For A Successful User Management And Provisioning Project.”, please make sure that YOUR user management works:
– my email address isn’t recognised in the form
– re-registering in your “automated user management” system throws errors and asks me to email you
I don’t mean to be nit-picking, but things like that may make your offering a bit less believable.